Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
To process payment on Anwigs, follow the steps below: 1.Select the order and click the "Pay Now" button 2. Choose PayPal payment method on the checkout page.
We accept the following payment methods: VISA, MasterCard, American Express and PayPal. Interact: You can pay for your order online. Please note that the card holder must have access to online banking.
Payment failure could mean the following: 1) Incorrect CVV Security Code 2) Insufficient fund on Card 3) Exceeding CC limits.
Log into MY ACCOUNT to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped. If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Please contact the customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us @ You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.
Ground shipment typically will be delivered within 5-7 business days depending on where you’re located.
If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.
Item(s) becomes unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us.
Go to the log-in page and then click "Reset Password" and we’ll send you a temporary password and you can reset to your own password.
All refund agreements will be process immediately from Anwigs account. However, refund may take up to 7-10 business days for it to display on your credit card statement.
yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.
A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized. B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.
Normally 3packs are enough for a full head, at most 5packs. Take the example for the virgin, the virgin hair needs 3-4 bundles for a full head.
Because the post office handles your shipment, we cannot guarantee the exact time of delivery.However ,we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.